This Privacy Policy explains how Cosmico India ("Cosmico", "we", "us" or "our") handles personal information collected through cosmicoindia.in, our business portals, advertisements, lead forms and connected communication channels.
Information we collect
We may collect your name, phone number, email address, company or brand name, product interests, enquiry details and any information you submit through our website, contact forms, Facebook or Instagram lead forms. We may also receive campaign, advertisement, form and submission identifiers from Meta when you respond to one of our advertisements.
How we use information
We use this information to respond to enquiries, prepare quotations, discuss private-label manufacturing requirements, provide customer support, maintain our customer relationship records, measure campaign performance and improve our products, services and marketing. We do not sell personal information.
Meta and social platforms
When you submit a Meta Lead Ad or interact with a connected Facebook or Instagram business account, Meta may provide us with the information you chose to submit and limited campaign metadata. Our internal marketing and lead-management systems use this data only for the business purposes described in this policy, subject to Meta's applicable platform terms.
Website analytics and advertising
Our public website uses the Meta Pixel to measure page visits and actions such as a completed manufacturing enquiry or a request to discuss a recommended product range. This may include browser, device, referral and campaign information processed by Meta. We do not send the contents of enquiry forms, phone numbers, email addresses or internal customer-portal activity through these website events.
Sharing and service providers
We may share information with authorised team members and service providers that help us operate hosting, customer support, communications, analytics or business systems. They may process information only for the services they provide to us. We may also disclose information when required by law or to protect legal rights and security.
Retention and security
We retain information only for as long as reasonably needed for enquiries, customer relationships, legal obligations and legitimate business records. We use reasonable administrative and technical safeguards, but no internet-based system can be guaranteed completely secure.
Your choices and rights
You may ask us to access, correct or delete personal information associated with your enquiry, subject to applicable law and legitimate record-keeping requirements. You may also opt out of marketing communications at any time.
Contact and deletion requests
For privacy questions or a request to delete your data, email us at support@cosmicoindia.in. Please include enough information for us to identify the relevant enquiry. You can also review our data deletion instructions.
Policy updates
We may update this policy when our services or legal obligations change. The latest version will remain available on this page with its updated date.