This policy explains how Cosmico India handles cancellation and refund requests for private-label, third-party manufacturing and connected business services.
Custom manufacturing orders
Cosmico India supplies made-to-order, private-label and customised business products. Because production is planned against an approved commercial scope, these orders are not eligible for a general change-of-mind return after procurement, formulation work, sampling, artwork, packaging preparation or production has started.
Cancellation before work begins
A cancellation request must be sent in writing before procurement or project work begins. If accepted, Cosmico India will refund the eligible amount after deducting any payment-gateway charges and documented costs already incurred for the order. Once work has begun, any cancellation or scope change will be reviewed against the accepted quotation, sales order, invoice or written agreement.
Advance payments
An advance confirms the customer's intent to proceed and may be applied toward reserved materials, development, packaging or production capacity. The refundable portion, if any, depends on the stage reached and costs already committed when the written cancellation request is received.
Duplicate, excess or failed-payment debits
If the same payment is received more than once, an excess amount is collected, or a failed transaction is nevertheless debited and later settles to Cosmico India, the verified excess amount will be returned to the original payment method. Please share the payment reference so the transaction can be matched.
Approved refund timeline
Once a refund is approved, Cosmico India will initiate it to the original payment method within 5–7 business days. The bank, card network, UPI provider or payment gateway may require additional time to reflect the credit in the customer's account.
Quality, shortage or damage concerns
A manufacturing, shortage or transit concern must be reported promptly with the order number, affected quantity and clear photographs or video. The issue will be reviewed against the approved sample, specification, artwork, quantity and dispatch record. An accepted resolution may include replacement, correction, credit note or refund, depending on the verified issue and applicable commercial terms.
How to request a cancellation or refund
Email support@cosmicoindia.in with the customer or company name, order or payment reference, reason for the request and supporting documents. Do not share card numbers, UPI PINs, passwords or one-time codes.
Related policies
Also review our Terms of Service, Shipping & Delivery Policy and Contact & Grievance page.