Terms & Conditions

Scope, acceptance & priority

Cosmico India supplies private-label, bulk and customised products and related services. These terms distinguish business purchases for resale or commercial use from purchases protected by mandatory consumer law. A business name or GST number alone does not remove any legal protection that applies to the buyer.

This version is published on 26 October 2026. Manufacturing terms apply to future orders when brought to the customer’s attention and accepted as part of the order. Merely publishing this page does not amend an existing contract. Earlier orders, payments and claims retain their agreed terms unless both parties expressly agree otherwise.

Applicable law takes priority. A mutually accepted, order-specific written agreement takes priority over these general terms where they conflict. The approved quotation, specification, artwork and order confirmation define the scope. An invoice cannot unilaterally introduce a new exclusion after the order is agreed.

Quotations & order confirmation

An enquiry, draft quotation, catalogue image or preliminary discussion is not by itself a confirmed manufacturing order. Confirmation requires acceptance through our authorised order process and the agreed initial payment. The quotation states its validity, quantities, prices, taxes, inclusions and payment stages.

Customers must check their legal name, billing and delivery addresses, GST details where relevant, product variants and quantities before approval. Price or availability errors will be explained before confirmation; a material change requires customer agreement. If agreement cannot be reached, payments for unfulfilled supply will be reconciled and returned as applicable.

Packages, MOQ & changes

Launch packages include only the variants, bottles, closures, colours, fragrances, design services and quantities specified in the accepted offer. Images of other customers’ packaging or products in a portal do not make those options part of a package or confer rights to use them.

Additional variants, non-standard packaging, development, testing, tooling and changes after approval require written feasibility, pricing and timing confirmation. Minimum quantities and permitted tolerances must be expressly agreed; there is no automatic permission to under-supply or substitute a different product.

Samples, specifications & artwork approval

The customer must review the agreed sample or specification, formulation direction, pack compatibility, fragrance, colour, size, closure, artwork and product claims before production approval. Written approvals through the designated portal or recorded business channel form the production reference.

Artwork approval covers the content and layout actually shown, including spelling, brand names and customer-supplied information. It does not excuse our failure to follow the approved version, a manufacturing defect or a legal duty that remains ours. Reprints caused solely by a customer-approved content error may be charged at the agreed cost.

Screens, renders and mockups may differ from physical materials. Natural ingredients can produce minor batch variation within agreed specifications. A material departure in function, safety, quantity or approved quality is not excused as a normal variation. No material substitution is made without agreement.

Payments, taxes & dispatch holds

Payment stages follow the accepted order. Unless a different credit arrangement is agreed in writing, the outstanding order amount must clear before dispatch. Payments should be made only through official channels. Cosmico may pause procurement, production or dispatch for overdue undisputed amounts after informing the customer; the timeline will be updated.

Taxes, freight and optional services are payable as disclosed in the accepted order. GST input-credit eligibility is the customer’s responsibility, while we remain responsible for accurate invoices and required corrections. No undisclosed interest, storage charge or penalty is introduced after acceptance.

An advance is applied to the order and is not automatically forfeited in full on cancellation. The Returns, Refunds & Cancellation Policy explains reconciliation of work completed, committed costs and unused funds.

Production schedules & customer delays

Production estimates start after the agreed payment, specifications, artwork and material approvals are complete. A promised firm date must be expressly recorded. Material delays will be communicated with revised timing and available options.

If the customer postpones approvals or collection, we may reschedule production and propose reasonable storage or re-delivery arrangements. New charges require prior disclosure and agreement. Customer-owned goods will not be disposed of or resold without a lawful basis and reasonable notice.

Quality, testing & product use

Products are supplied to the approved specifications and applicable manufacturing requirements. Only testing, certificates and shelf-life commitments actually agreed for the product form part of the order; a facility credential does not imply regulatory approval of every product.

Customers must follow the label, directions, storage conditions, species suitability and expiry information. Keep batch traceability and use clean, suitable equipment when handling bulk goods. Do not dilute, mix, reprocess or make medicinal claims unless the product and agreed instructions support that use.

Cosmico is not responsible to the extent a problem is proven to have been caused by improper storage, unauthorised modification, contamination after delivery or misuse. Such factors do not remove responsibility for a separate defect attributable to Cosmico. Suspected unsafe stock should be isolated promptly and reported.

Brand owner & customer-supplied materials

The customer confirms that it can lawfully use the names, trademarks, artwork, claims and materials it supplies. The brand owner is responsible for its own advertising, sales-channel permissions and statements added after manufacture. Each party remains responsible for the statutory duties applicable to its own role.

Customer-supplied containers, ingredients or labels require suitability review. Where a documented concern is identified, production may be paused pending an agreed solution. Any extra testing or wastage allowance must be agreed beforehand. Customer approval does not authorise unsafe or unlawful manufacture.

Intellectual property & confidentiality

Customer-owned brands and supplied artwork remain the customer’s property. Existing Cosmico formulations, methods, manufacturing know-how, templates and source assets remain ours unless a written assignment expressly states otherwise. A private-label order alone does not purchase a formula, exclusivity or source files.

Any exclusivity, formulation transfer, tooling ownership or design-file licence must be specified in writing. Both parties must protect non-public commercial information received for the order, except where disclosure is authorised, legally required or necessary to approved service providers subject to appropriate safeguards.

Inspection, remedies & claims

Use the Damage & Quality Claims Policy to report leakage, transit damage, shortages, wrong supply or batch concerns. Retain evidence and segregate affected stock where safe. We review the affected quantity and cause; an isolated issue does not automatically justify rejection of conforming goods.

For a verified issue attributable to us, the resolution may be correction, replacement or refund appropriate to the issue and applicable rights. A credit note is used only with agreement where a monetary refund is due. Repeated failure of a replacement will be reassessed; customers are not required to accept endless unsuccessful replacements.

Business liability & loss allocation

For business-to-business orders only, and only where lawfully incorporated and enforceable, Cosmico’s aggregate contractual liability for an affected order is limited to the price paid or payable for that order. To that same extent, indirect or consequential business losses such as lost anticipated profits, marketing spend or loss of business opportunity are excluded. No sales volume, marketplace approval or commercial return is guaranteed.

These limitations do not exclude fraud, wilful misconduct, gross negligence, death or personal injury, mandatory product-liability or consumer remedies, or any liability that cannot lawfully be limited. They do not reduce a refund or other remedy that applicable law requires.

A business customer is responsible for reasonably evidenced third-party losses to the extent caused by its infringement of another party’s intellectual property, unlawful customer-supplied claims or unauthorised product changes. Any indemnity is limited to that attributable loss, with prompt notice and an opportunity to participate in the defence; it does not cover Cosmico’s own fault.

Events beyond reasonable control

A party affected by events beyond its reasonable control, such as natural disaster, government restrictions or a serious transport disruption, must notify the other party and take reasonable steps to reduce the impact. The affected performance may be rescheduled for the period reasonably necessary.

This clause does not erase accrued payment obligations or require indefinite waiting. If performance becomes impossible or prolonged disruption prevents fulfilment, the parties will reconcile completed work and refundable unperformed supply under the contract and applicable law.

Website, portals & third-party services

Use our website and portals lawfully, keep account access secure and report suspected unauthorised activity. Do not access another customer’s records, upload harmful content, misuse forms or reproduce protected materials without permission. Access may be restricted for genuine security or misuse concerns without cancelling valid order rights.

Online tools, AI outputs and mockups require human review before commercial use. They do not replace a confirmed specification, final artwork approval or professional regulatory advice. Payment, communication and logistics providers may have separate service terms; their involvement does not remove obligations that remain ours.

Personal-information handling is described in our Privacy Policy; data-deletion requests can be made through our Data Deletion page.

Grievances, law & disputes

Send order concerns to support@cosmicoindia.in with the order reference. Grievances can be escalated to Vaibhav Bhatt, Founder & Grievance Officer, at the same address or +91 73582 43906. Our business address is G-20, Transport Nagar, Phase 1, Dehradun, Uttarakhand 248171, India.

Indian law governs these terms. For business disputes, courts of competent jurisdiction at Dehradun are the agreed forum to the extent legally valid. This does not restrict access to a consumer commission, statutory authority or another forum that the law permits. Attempting an amicable resolution is encouraged but is not a condition that bars legal remedies.

If a provision is unenforceable, the remaining lawful provisions continue. Material updates apply prospectively and require appropriate notice and acceptance for future orders. No policy on this website guarantees immunity from every claim.