Shipping & Delivery

Serviceability & order details

Deliveries within India depend on product, shipment size, destination and carrier coverage. Confirm the complete address, PIN code, recipient contact and any access restrictions before dispatch. Changes after booking may incur actual, disclosed carrier charges where attributable to the customer.

Production & dispatch readiness

The order-specific production estimate starts after the required payment, specifications, artwork and packaging approvals are complete. Goods are dispatched after agreed quality checks and clearance of the amount due before dispatch, unless written credit terms say otherwise.

Production time and carrier transit time are separate. A website delivery range is an estimate unless expressly confirmed as a binding commitment. Material changes will be communicated rather than treated as an unrestricted right to delay.

Freight, insurance & additional services

The accepted quotation or checkout states included freight and any separately payable charges. Insurance, special handling, unloading or remote-area services must be confirmed where needed. No undisclosed charge is automatically added after acceptance.

Insurance is included only where expressly stated. If a customer elects a particular carrier or transport method, its relevant conditions should be agreed before handover.

Packing & transit responsibility

Cosmico is responsible for appropriate packing for the agreed product and transport arrangement. For shipments arranged by us, we coordinate delivery issues and remain responsible for obligations that applicable law places on us; merely handing a parcel to a courier does not automatically absolve us.

For B2B ex-factory collection or a customer-appointed carrier, any transfer of transit risk must be expressly agreed in the accepted order. Such an arrangement does not excuse a pre-existing manufacturing defect, short supply or inadequate packing attributable to Cosmico. Ownership and risk follow the accepted agreement and applicable law.

Tracking & delivery estimates

Tracking or transporter references are shared through available order channels after booking. Weather, restrictions, holidays or carrier disruption may affect delivery. Where an issue arises, we will assist in tracing and provide the information available.

If an agreed delivery commitment cannot be met, the customer’s options will be assessed under the order and applicable law. A delay clause does not remove a mandatory right to cancel or receive a refund.

Delivery inspection & damage

Check package count and visible condition where practical, record exceptions with the carrier and preserve evidence. Please aim to report damage, leakage, shortage or wrong supply within 48 hours, with the order reference and photographs.

This reporting window does not automatically bar a later or hidden-defect claim. An unboxing video is useful but not compulsory. Follow the Damage & Quality Claims Policy for investigation and remedies.

Failed delivery, refusal & loss

If delivery fails solely because of incorrect customer details or avoidable unavailability, reasonable actual re-delivery or return freight may be payable after explanation. Refusing a visibly damaged or incorrect shipment is assessed on its circumstances and is not automatically treated as a customer default.

For an apparently lost shipment, we will investigate with the carrier and determine replacement or refund as appropriate. A carrier or insurance investigation will not be used to postpone indefinitely a remedy that Cosmico owes.

Support & related terms

For tracking or delivery concerns, email support@cosmicoindia.in or call +91 73582 43906. Include the order number and tracking reference. Read this policy together with the accepted order, Terms & Conditions, Returns, Refunds & Cancellation Policy and Damage & Quality Claims Policy.

This version applies prospectively from 26 October 2026 and does not amend earlier orders without agreement. Mandatory legal rights remain unaffected.