This policy explains how finished Cosmico India manufacturing orders are prepared, dispatched and handled during delivery.
Service area
Cosmico India supports business deliveries across India through suitable transport, courier or logistics partners. Serviceability depends on the destination, shipment size, product type and transporter coverage.
Production and dispatch timeline
Private-label products are manufactured against an approved scope. The estimated production and dispatch timeline is confirmed in the applicable quotation, sales order, invoice or written communication. It begins only after the required payment, product, artwork, packaging and other approvals are complete.
Dispatch conditions
Orders are released for dispatch after completion of the agreed production and quality process and receipt of the payment due before dispatch. A delay in customer approvals, payment, material availability, transport availability or information may change the estimated timeline.
Shipping charges
Freight, insurance, handling and other logistics charges are stated in the applicable commercial document or communicated before dispatch. Unless expressly included, shipping charges are payable separately by the customer.
Delivery estimates
Any delivery date is an estimate supplied for planning. Actual delivery is controlled by the selected logistics provider and may be affected by distance, weather, public restrictions, strikes, holidays or other circumstances outside Cosmico India's reasonable control.
Shipment tracking
When tracking or transporter details are available, they are shared with the customer through the customer portal, email, WhatsApp or the agreed communication channel. The customer should ensure the delivery contact and address are complete and accurate.
Damage, shortage or incorrect delivery
Please inspect the shipment promptly and report visible damage, shortage or an incorrect consignment within 48 hours of delivery. Share the order number, delivery receipt, affected quantity, package photographs and a continuous unboxing video where available. Do not discard the outer packaging until the review is complete.
Undelivered or returned shipments
If a shipment is returned because the address or contact details were incorrect, delivery was refused, or the customer was unavailable, the cost of re-dispatch may be payable by the customer. A genuinely lost shipment will be reviewed with the logistics provider before the appropriate resolution is confirmed.
Shipping support
For a delivery question, contact support@cosmicoindia.in or call +91 73582 43906. Also review our Refund & Cancellation Policy.